Our products are food, so we can’t take back items that have been opened or used, or accept returns because you changed your mind. If something is wrong with your order, though, we will put it right.
Damaged, wrong or missing items
If a pack arrives damaged, you received the wrong product, or something is missing, contact us within 48 hours of delivery. Please include:
- your order number
- photos of the product and the packaging
- a short note of what’s wrong
Once we’ve checked it, we’ll send a replacement or give you a refund for the affected items, whichever you prefer. You won’t have to pay anything to send a damaged or wrong item back. Photos are enough: you don’t need to send the item back.
Quality concerns
Our fruit and nuts are grown without pesticides or chemical fertilizer, so their size, shape and colour vary naturally from pack to pack. If you think a product isn’t right, contact us and we’ll look into it.
Cancelling an order
You can cancel free of charge any time before your order is dispatched. Call or WhatsApp us with your order number. Once it has been dispatched, it can’t be cancelled.
How refunds are paid
Most orders are paid in cash on delivery, so we refund by bank transfer, Easypaisa or JazzCash (your choice) to an account you give us. Refunds are sent within 7 business days of being approved. If you paid for delivery and the whole order was wrong or damaged, the delivery charge is refunded too.
Contact
Call or WhatsApp us on +92 301 4350265, or email [email protected].